Performance Consulting in the Virtual Environment

Program Overview

Performance Consulting is a strategic process to measure, improve, and sustain organizational results. The way we carry out this process continues to change, as we work remotely with our business partners to optimize workplace performance. What does not change, whether you work virtually or in-person, is the need to provide innovative solutions to support operational excellence.

In this interactive, dynamic, virtually facilitated program, you will practice key concepts used by successful performance consultants. By looking holistically at the performance needs of your business partners, you will be able to identify and address which issues may or may not be solved by learning initiatives alone.

You will apply the new skills and knowledge to an engaging case study that simulates a consulting intervention from beginning to end.

NOTE: Participation in this program requires the use of VOIP communications. A computer headset is highly recommended for best audio quality. We also recommend a hardwired internet connection rather than wifi.

Who Should Attend

Is this program right for you?

Individuals who have people-focused functions in organizations, including learning and development (L&D), human resources (HR), organizational development (OD), talent management, performance management, and need to partner virtually and/or face-to-face with clients to support business initiatives.
L&D and HR professionals who need to create collaborative business relationships with senior executives and business unit managers, working virtually, to improve performance and organizational effectiveness.
Individuals who work in support functions including IT and finance, who strive to achieve results through influence and collaborative practices.
Performance consultants who must work virtually to analyse performance and develop multi-faceted solutions in support of business and organizational goals.
Managers and professionals whose learning organizations are evolving from learning to performance improvement, and who have responsibility for linking business needs to workplace learning and performance.
Operations and business unit managers who need to enhance business results through the performance of people.

Key Benefits

What you will gain

Discuss strategies for creating collaborative relationships with your business partners in the virtual environment.
Identify ways to successfully engage your client remotely and handle their potential resistance effectively.
Apply new skills and knowledge to a realistic case study that reinforces a strategic performance consulting process.
Build a set of best practices through peer-discussions and exercises that utilize engaging and collaborative capabilities of the virtual environment.
Adapt key performance consulting practices between live-online sessions.
Receive a comprehensive online participant manual packed with job aids, checklists, decision tables, guidelines, and reference materials to help address future business and performance needs.
Receive Complimentary Post-Learning Sustainment.

Program Objectives

What you will be able to do

Examine a successful Performance Consulting Process.
Establish and maintain a collaborative partnership with clients in the virtual environment.
Engage the client actively during the virtual session.
Handle potential client resistance that might arise during the virtual sessions.
Improve virtual communication with your client.
Validate deliverables and decisions.
Identify Business and Performance Needs.
Select effective data collection methods and tools to collect critical performance data.
Assess the performance problem.
Diagnose the causes of the performance discrepancy.
Propose solution strategies.
Apply the techniques, tools and practices associated with performance consulting in the virtual environment.

Content Outline

What the program covers

Pre-Program Assignment

Performance Consulting Foundations

Introductions, Objectives, ExpectationsPlatform Capabilities
What is Performance Consulting
The Work Environment
Core Competencies of Consultants
Performance Improvement Levels
Performance Factors
Learning Consultant vs. Performance Consultant
Steps in the Performance Consulting Process
Identifying the Client
Consulting Roles
Debrief Pre-Work:
- Consulting Styles Inventory

Assignments

A-1: Building Client Partnerships
A-2 Effective Listening Self Evaluation

Hierarchy of Needs

Hierarchy of Needs
Performance Consulting Process
Needs Questions
Managing Client Resistance
- Objections versus Resistance
Remote Active Listening Skills
Initial Client Meeting
- Exploratory Questions
- Business and Performance Questions
Set up for Case Study Exercise 1: Engaging the Client

Assignment

A-3 Prep for Engaging the Client Case Study

Engaging the Client

Case Study Exercise 1: Engaging the Client
Model of Performance
Data Collection Overview:
- Methods
- Considerations
- Levels of Data
Selecting Appropriate Data Collection Methods
Setup for Case Study Exercise 2: Data Collection

Assignments

A-4 Data Collection Info and Guidelines
A-5 Prep for Data Collection Case Study Exercise 2

Data Collection

Case Study Exercise 2: Data Collection
Contracting:
- Types
- Contract Issues
- Ground Rules for Contracting
- Gaining Commitment and Support
- Saying ‘No’
Creating Rapport in the Virtual Environment
Setup for Case Study Exercise 3: Performance Problems and Causes.

Assignment

A-6 Prep for Performance Problems and Causes; Clarifying Questions Case Study Exercise 3

Causes for Performance Gaps

Is there a Gap?
Possible Causes
Questions to Clarify
Case Study Exercise 3: Possible Causes
Pressing for Solutions
Client Engagement Lens

Assignment

A-7 Recommending Performance Solutions

Proposing Solutions and Wrap-Up

Proposing Solutions
Case Study: Recommending Performance Solutions
Assessing the Feedback Meeting
Implementing and Managing the Performance Intervention:
- Implementation Planning
- Monitoring Interventions
- Guidelines for Successful Closure
- Assessing the Results
Transfer of Learning
Wrap-up
- Expectations Revisited
- What’s Next?

Online · Microsoft Teams

+ applicable taxes · Secure online registration

Program Guide ↓

Need a custom session?

We deliver this program for groups of 5 or more at your convenience.

Performance Consulting in the Virtual Environment