Instructional Techniques for Teleconferencing

Program Overview

This Instructional Techniques for Teleconferencing program introduces how to deliver workplace learning and instruction by phone or conference call. You will explore new techniques and skills for this delivery methodology.

Delivered in the form of a teleclass, the program models the methods presented in the program. Equivalent to a one-day program, the program includes two 2-hour teleclass sessions dedicated to the discussion of the content and one 2-hour session dedicated to practice presentations and feedback.

During the teleconferencing program each participant will deliver a 10-minute practice lesson and will receive feedback from the instructor and fellow learners. Participants will also do some preparation for the practice lesson outside of the teleclass. The course includes email and telephone access to the instructor.

Click on the respective programs to learn more about FKA’s Instructional Techniques, Instructional Techniques for OJT, and Instructional Techniques for the Virtual Classroom.

Who Should Attend

Is this program right for you?

Managers, executives, supervisors, training professionals, team facilitators and leaders, business owners and board members who use conference calls for workplace learning and instruction purposes.
Individuals who need to conduct non-internet, high-impact distance training.
Professionals and consultants seeking a cost-effective way to promote their work and connect with clients.
Instructors and facilitators who wish to expand their delivery skills options.

Key Benefits

What you will gain

Participate from any telephone.
Receive easy to use job aids and quick-references.
Gain teleclass experience both as a learner and a facilitator.
Network with other teleclass leaders.
Optimize learning with limited enrollment and personalized constructive feedback.
Conduct effective learning when:
- other technologies are not available.
- delivery time is very limited.
- learners and instructor are geographically dispersed.
- face-to-face instruction is not required.
- practice and feedback can be done without face-to-face interaction.
- the subject can be covered with discussion, reading, and simple practice exercises.
- minimal practice is required to master the activity.
Create an interactive learning environment over the telephone that keeps learners engaged.
Use instructional techniques that reinforce teaching points and increase the participation of all learners regardless of their learning styles.
Receive oral and written feedback of your practice session.
Receive Complimentary Post-Learning Sustainment.

Program Objectives

What you will be able to do

Incorporate the principles of adult learning into a teleclass.
Apply the Systematic Learning Process to a teleclass session.
Create a productive learning environment during a teleclass.
Deliver a teleclass so participants are motivated to learn.
Use learner-centered objectives to focus the teleclass.
Establish rapport with learners over the telephone.
Implement a variety of instructional methods.
Use a variety of techniques to ensure interaction, retention, and learning during a teleclass.
Address the various learning modalities during a teleclass.
Enhance the teleclass environment using voice and language effectively.
Begin and end a teleclass appropriately.
Plan and deliver a teleclass session.

Content Outline

What the program covers

PREPARING FOR A TELECLASS

Select appropriate content for a teleclass.
Adapt traditional learning programs to the teleclass format.
Make effective adjustments to enhance learning success.
Establish focused learning objectives.
Develop a realistic agenda.
Gather and disseminate pre-course participant information.
Use a checklist for personal preparation.
Plan a teleclass using a session template.

GETTING THE TELECLASS STARTED

Set the tone.
Alleviate learners’ concerns.
Cover important information in the introduction.
Use techniques that establish learners’ motivation.

ESTABLISHING RAPPORT OVER THE TELEPHONE

Show interest in the learners.
Create relevance and meaning for the learners.
Draw on the diversity of the group.
Sharpen your listening skills.

CREATING A LEARNING ENVIRONMENT

Encourage active learner participation.
Help learners connect to their real-world performance.
Incorporate variety into a teleclass.
Demonstrate effective questioning skills and techniques.
Address the various learning styles.
Test the retention and understanding of the content.
Use silence effectively.
Manage time during a teleclass.
Help learners process their learning experiences.
Apply a powerful structure to enhance learning success.

VOICE AND LANGUAGE

Create an inclusive environment with appropriate language.
Use language to steer pacing, guide learner participation, and promote reflection.
Communicate in an engaging and natural style.

ENDING THE TELECLASS

Reinforce the learning experience.
Provide important closing information.
Evaluate the teleclass.

★ 1 practice lesson

Online · Microsoft Teams

+ applicable taxes · Secure online registration

Program Guide ↓

Need a custom session?

We deliver this program for groups of 5 or more at your convenience.

Instructional Techniques for Teleconferencing