What to Expect



  • Industry-leading programs
  • Complete curriculum for professional development
  • CTT+ certified instructors
  • Trainer certification and support of vendor certifications
  • Limited class size for maximum interaction
  • Ample opportunity to practice new skills
  • Real-world examples
  • Supportive feedback
  • Extensive support manuals and job aids

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What to Expect in an FKA program

We want you to get the most of your FKA program experience. FKA provides: a highly interactive program with ample opportunity to practice; a collaborative learning environment; the latest in tools, materials, research and industry information; comprehensive course materials that you can use back on the job; and the best learning experience available.

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Program Leaders

FKA instructors deliver the ultimate learning experience. They are seasoned instructors with years of training experience. Your FKA instructor is often demonstrating the very techniques you are learning. More than platform presenters, they are skilled in training design and development. These seasoned professionals understand your industry and the business challenges you are facing. As dynamic facilitators and CTT+ certified instructors, they deliver programs that are illustrated with practical examples of real-works solutions. Participants in every FKA program benefit from the experience FKA instructors accumulate from working with a broad cross section of clients.

Your FKA instructor also brings a passion and genuine desire to help you create the very best training programs possible. That’s why, before and after this program, you are welcome to discuss any aspect of the program content or training topic that’s of interest to you.

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Pre-Course Surveys

You will receive a detailed pre-course survey. The information collected before each program will help us ensure that all your training objectives are met. In addition you will receive information regarding facility location, program time, and any preparatory activities, or materials you may need to bring.

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FKA uses high quality facilities across North America. We want to ensure that you are in a safe, comfortable environment for each and every program.

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Most FKA programs run from 8:30 am – 5:00 pm, with time for breaks and lunch. Our workshop instructors are also available before and after the program for additional discussions.

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Casual. Facility temperatures can vary greatly, please bring a sweater or jacket.

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A continental breakfast is included each day at 8:00 a.m. In addition, beverage services and snacks are available during the day.

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You will receive an industry recognized and respected Certificate of Completion at the end of the program. Every FKA program is eligible for FKA Professional Certification. See our FKA Certification area to discover where your program fits in.

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Cancellations affect everyone–you, the other participants, the instructor, the facility and FKA. Should it be necessary for you to cancel, FKA will refund 100% of the program fee provided we receive written notice of the cancellation a minimum of 15 business days before the program. FKA will refund 50% of the program fee for cancellations or rescheduling requests received in writing less than 15 business days before the program. No refund will be provided to no-shows on confirmed seats. A substitute may attend in your place on a confirmed and paid registration.

In the event of a program being cancelled for any reason FKA’s liability is limited to the return of the registration fees only. Please use caution when booking non-refundable airline tickets or hotel rooms.

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Program enrollment is limited to maximize learner interaction with the instructor and materials. Program payment must be received prior to attendance. Specifically:

  • Instructional Techniques, CTT+ (Certified Technical Trainer+) and CTT+ Boot Camp program payments are due 3 weeks prior to the start of the programs.
  • All other programs payments are due 2 weeks prior to the start of workshop.

For your convenience, we accept Visa, MasterCard or American Express.

To maximize your program experience you’ll receive:
  • a highly interactive program with ample opportunity to practice
  • a collaborative learning environment
  • the latest in tools, materials, research and industry information
  • comprehensive course materials that you can use back on the job
  • and the best learning experience available.

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