Performance Consulting

Proven strategies and solutions for performance improvements. Ateliers en francais

“It’s a great workshop – practical info, good realistic practices – excellent feedback
and additional info given by the instructor.”
Miriam Shaw , Blue Cross Blue Shield

Public Program Schedule (please contact FKA to have this program run at your location)

Click on a Program below to register.

Number of Upcoming Programs: 2
Ottawa: May 9, 2018 – May 10, 2018
Ottawa: November 28, 2018 – November 29, 2018


Are you charged with improving performance and results in your business units? If you have been asked to address issues that may not be solved by training alone, this program is essential for you. Examine the difference between training and performance consulting roles and gain a blueprint for conducting performance consulting interventions.

You will practice the concepts and skills through an engaging case study that simulates a consulting intervention from beginning to end.


Who should attend:
  • Learning and HRD professionals who need to create collaborative partnerships with senior executives and business unit managers in order to improve performance and organizational effectiveness.
  • Performance consultants who must analyze performance problems and develop multi-faceted solutions.
  • Managers and professionals whose training organizations are evolving from training to performance improvement, and who have responsibility for linking business needs to performance interventions, including training.


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Six Key Benefits:
  1. Discuss strategies for creating collaborative relationships with managers.
  2. Plan how to overcome resistance to your performance improvement initiatives.
  3. Apply your new skills and knowledge to a realistic case study as you move through the performance consulting process.
  4. Build a set of Best Practices through peer-discussions and individual structured feedback.
  5. Return to work ready to immediately apply effective strategies to solve your current performance improvement challenges.
  6. Take home a comprehensive manual packed with job aids, checklists, decision tables, guidelines and reference materials that will help you address future business and performance needs.


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Program Objectives:
  • Establish and maintain a collaborative partnership with clients.
  • Negotiate and manage your consulting contracts.
  • Validate deliverables and decisions with your client.
  • Identify Business Needs and Performance Needs.
  • Select effective data collection methods and appropriate tools to collect the critical performance data.
  • Assess and diagnose the problems or opportunities.
  • Develop solution strategies.
  • Manage the implementation of solutions.
  • Perform self-assessments.


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Content Outline:
  • Overview
    • The Work Environment
    • Core Competencies of Consultants
    • The Consulting Model
    • Performance Factors
    • FKA Design Methodology™
    • The Performance Assessment Process
  • Identifying Business and Performance Needs
    • Consultant Roles
    • Organizational Needs
    • Client Resistance
    • Engaging the Client
  • Analyzing Performance
    • Performance Models
    • Data Collection
  • Contracting to Proceed
  • Determining Performance Problems
    • Performance Problems and Causes
    • How to Determine the Probable Cause(s)
  • Recommending Solutions
    • Solution Strategies
  • Managing the Implementation of the Intervention
    • Monitoring Interventions
    • Achieving Closure
    • Assessing the Intervention
  • Performance Consultant’s Survival Guide

Practice Activities

  • Learners will practice the performance consulting process through a series of activities based on a sustained case study


  • Consultant Self-Assessment Checklist
  • Core Competencies of Consultants
  • Consulting Model
  • Performance Factors
  • Performance Consulting Process
  • Data Collection Guidelines
  • Exploratory Questions
  • Population Factors
  • Contracting Guidelines and Checklist
  • Questions to Clarify Probable Cause
  • Dos and Don’ts of Feedback
  • Guidelines for Preparing for the Feedback Meeting
  • Consultant’s Worksheet
  • Implementation Planning Worksheet
  • Progress Review Worksheet
  • Responsibility Rating Worksheet
  • Performance Consultant’s Survival Guidelines


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Special Bonus:
  • Links to download our ROI Calculator and accompanying manual, a $199 value.


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Two days – $1499

Take Performance Consulting in conjunction with Training Needs Analysis and receive a $200 discount.  Please use code TNAPC (case sensitive) when registering for the Performance Consulting portion to receive discount.

Online $2099 – 6 live sessions

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