What to Expect

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Planning and managing are key competencies for developing effective workplace learning and performance improvement solutions. Planning involves front-end needs assessment and analysis to ensure that the learning and non-learning solutions identified align with the business and performance needs. Effective management of all stages of the initiative maximizes expectations and the ROI for the organization.

Coaching High Performance Managing the Learning Organization
Performance Consulting Scoping and Planning Learning
Training Needs Analysis Encadrement visant le rendement superieur
Analyse des besoins de formation Atelier sur la consultation en rendement



Learning professionals design and develop blended learning components which may encompass self-directed learning as well as facilitated learning in the traditional classroom, in the virtual classroom and in the on-the-job environment. They also design and develop learning components that could range from simple paper-based job aids to sophisticated immersive online tutorials. The key considerations in choosing the best way to design, develop and deliver the content for each component are determined by the required learning outcomes and desired performance improvement.

Advanced Instructional Design Designing Instruction
Developing Instructor-Led Training Developing Interactive e-Learning
Fundamentals of Design and Delivery Games that Teach
Job Aid Design Maximizing Adult Learning
On-the-Job Training: Design and Delivery Atelier de conception didactique



Delivery or facilitation of learning can take place in the physical and virtual classrooms and in the job environment. Excellent instructors and facilitators know how to keep learners engaged. They motivate reluctant learners, use a variety of instructional methods, smoothly incorporate appropriate media and include examples relevant to the group. Excellent delivery also includes the skills to present ideas in a clear, concise and dynamic matter and to facilitate effective group process.

Advanced Facilitation Skills for Instructors Advanced Presentation Skills
CTT+ Classroom Trainer Overview CTT+ Virtual Classroom Trainer Overview
Facilitation Skills: Running Effective Meetings Facilitation Skills: Running Effective Virtual Meetings
Instructional Techniques Instructional Techniques for OJT
Instructional Techniques for Teleconferencing Instructional Techniques for the Virtual Classroom
Presentation Skills Presentation Skills for the Virtual Environment
Atelier sur les techniques d’enseignement Techniques d’animation avancée a l’intention des formateurs



The overall purpose of evaluation is to determine if the learning initiative was effective. It includes assessing if the learners achieved the course objectives and intent, and if they transfered the learning back to the work environment to achieve the required performance and results. Assessing whether learning has occurred can be done formally or informally throughout the program, at the end of the course and back on the job. Formal assessment is usually a written test with effective questions that ensures validity and reliability. All assessments should be aligned, reliable, valid, transparent, fair and legally defensible.

Developing Effective Assessments

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