Performance Consulting

Proven strategies and solutions forperformance improvements.

"It's a great workshop - practical info, good realistice practices - excellent feedback
and additional info give by the instructor." Miriam Shaw , Blue Cross Blue Shield

• Who should attend
• Key Benefits
• Workshop Objectives
• Course Outline
• Special Bonus
• Prices

OVERVIEW

Is your role moving to include performance consulting, addressing issues that may not be solved by training alone?  This workshop is the essential for you.  Examine the difference between training and performance consulting roles and gain a blueprint for conducting consulting interventions. You will practice the concepts and skills through highly interactive exercises and a set of realistic and engaging case studies that simulate a consulting intervention from start to finish.

Who should attend:

• Training and HRD professionals who need to create collaborative partnerships with management in order to improve performance and organizational effectiveness.
• Performance consultants who must analyze performance problems and develop multi-faceted solutions.
• Managers and professionals whose training organizations are evolving from training to performance improvement, and who have responsibility for linking business needs to performance interventions, including training.

Key Benefits:

• Examine a model to apply to performance consulting interventions.
• Identify the core competencies and key skills of a performance consultant.
• Create collaborative relationships with managers.
• Distinguish between clients and contacts in consulting interventions.
• Overcome resistance to performance improvement initiatives.
• Provide a realistic and thorough opportunity to apply consulting skills.
• Determine client needs for analyzing and solving performance problems.
• Ensure relevance and on-the-job application through industry case studies, peer-discussions, and individual structured feedback sessions.
• Apply real-world validation strategies throughout the consulting process.
  

Workshop Objectives:

• Establish and maintain a collaborative partnership with clients.
• Negotiate and manage your consulting contracts.
• Validate deliverables and decisions with your client.
• Identify Business Needs and Performance Needs.
• Select effective data collection methods and select appropriate tools to collect the critical performance data.
• Assess and diagnose the problems or opportunities.
• Develop solution strategies.
• Manage the implementation of solutions.
• Perform self-assessments.

Course Outline:

INTRODUCTION

• Examine training versus performance consulting in the new work environment.
• Use the consulting model as a blueprint for interventions.
• Explore the performance improvement process.
• Examine the core competencies of a performance consultant.
• Develop validation strategies for consulting interventions.

BUSINESS NEEDS AND PERFORMANCE GOALS

• Identify the client, and individuals of influence in the client system.
• Examine 3 essential consulting roles.
• Describe the 4 kinds of organizational needs.
• Engage the client to determine understanding and agreement.
• Identify and handle client resistance.
• Prepare and implement a client meeting.
• Contract to proceed with the performance interventions.

ANALYZING PERFORMANCE

• Examine 3 key areas of data collection: context, demographics and performance.
• Describe data collection methods: interviews, focus groups, questionnaires, observations, tests, document review and analysis.
• Select data collection methods and examine their guidelines for use.

PERFORMANCE SOLUTIONS

• Explore the 8 major options for designing solutions.
• Assess performance problems and analyze causes.
• Determine the cost of the performance problem.
• Calculate the estimated benefits of performance improvements.
• Produce a Performance Solution report.
• Summarize and present findings to the client.
• Prepare, manage and assess the feedback meeting.

IMPLEMENTING SOLUTIONS

• Manage the performance interventions.
• Review the guidelines for successful closure.
• Validate the performance interventions.
• Perform a self-assessment and develop a personal action plan.

Special Bonus:

• Your personal copy of FKA's ROI Tutorial^TM, a $199 value

Prices:

Two days - $1099