Facilitation Skills: Dealing With Difficult Situations

Dealing with feelings and behavior can be challenging and difficult for facilitators. For instance what would you do if a learner says that “your approach is fine but it won’t work in reality”? Or perhaps you expect learners to do well in an application exercise but they do poorly. They look discouraged and frustrated? How about if a leaner is confrontational and is trying to embarrass you or trip you up? Maybe the learner is argumentative and aggressive with other learners and is negatively impacting the group dynamic of the session? Perhaps a learner shows signs of boredom and impatience and is making no effort to hide what he is doing. Other learners are now glancing between you as the facilitator, and the learner to see what will happen.

In this session, you will develop and share best practices on how to effectively diffuse a host of potentially volatile situations. You will be introduced to a series of key actions that identify the critical steps required to minimize any disruptive behavior. You will identify the importance of establishing a positive learning climate that ensures the physical and psychological comfort of your learners. You will apply techniques that establish facilitator credibility and assist you in effectively managing the learning environment that fosters learning and performance.

You will also identify what your preferred style of learning is and how this session may offer opportunities for personal growth in the way you are presently handling behavior challenges in both your physical and virtual classrooms.

Objectives
  • Identify strategies to deal with difficult situation in the physical and virtual classroom.
  • Maintain credibility by managing the learning environment.
  • Examine your preferred learning style in order to minimize volatile situations.
  • Develop and share competencies of facilitator excellence.

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