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FKA defines three types of objectives:
• Performance Objective – describes the required performance on the job
• Module Objective – what learners will be able to do at the end of a module
• Lesson Objective – what learners will be able to do at the end of a lesson


A data collection method. An observer watches someone’s performance and compares it to a performance checklist. The performance checklist is based on the Model of Performance.

Ongoing Motivation

See Motivation

Online Help

Reference information delivered through computer software. Most online Help is designed to explain how to use a software application or operating system, but can also be used to present information on a broad range of subjects.

Online Learning

Any learning experience or environment that relies upon the Internet as the primary delivery mode. See also e-learning.

On-the-Job Training (OJT)

One of the instructional strategies where a designated OJT supervisor, mentor or coach delivers and monitors the program: demonstrating new skills, observing the learner’s performance and giving constructive feedback. An effective OJT program includes a series of structured activities with learner and supervisor materials to support the program.

Open Question

Allows learners to respond in their own words, e.g., “Describe the best way to establish an instructor’s/facilitator’s credibility?”


What the learners will be able to do at the end of a module or lesson.

Overhead Question

One way to target a question. The instructor/facilitator asks the whole group the question. The opposite is a direct question.


A weak instructional item which uses excessive hints, cues or prompts in assisting the learner to perform as desired.

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