• MANAGE/PLAN

    Planning and managing are key competencies for developing effective workplace learning and performance improvement solutions. Planning involves front-end needs assessment and analysis to ensure that the learning…

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  • DESIGN/DEVELOP

    Learning professionals design and develop facilitated learning components to be delivered in the traditional classroom, in the virtual classroom and on the job environments. They also design and develop learning…

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  • DELIVER/FACILITATE

    Delivery or facilitation of learning can take place in the physical and virtual classrooms and in the job environment. Excellent instructors and facilitators know how to keep learners engaged. They motivate reluctant…        

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  • EVALUATE/VALIDATE

    The overall purpose of evaluation is to determine if the learning initiative was effective. It includes assessing if the learners achieved the course objectives and intent, and if they transfered the learning back to…

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